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F.A.Q.

ARE YOUR PRODUCTS ORGANIC? While our products are not officially certified organic, we do purchase our ingredients from a variety of certified organic, non-GMO, sustainable, & humane suppliers locally & from around the world. We also purchase from small, family owned companies, whenever possible. There are loose standards in the U.S., when it comes to "organic" products, so we have chosen to go beyond that standard & worry more about where we source from, ingredient purity, & how we make our products, than whether or not they're certified by the U.S. government's standards - that don't always meet OUR high quality of standards. We are VERY picky about choosing pure ingredients, that are not only earth friendly, but people friendly as well. Our mission is to help heal the people & the planet, by bringing health back to nature & nature back to health!

DO YOU USE PLASTIC? In some cases we use RPET, a recycled PET plastic material. We are in the process of switching to glass & other more eco-friendly options as much as possible. However, we also believe that when plastics are used, that can be eco-friendly as well, when they're refilled instead of thrown away after their first use. We are working to create refill packages for many of our products, so you don't have to throw your original packaging away! We're excited about the shifts we're making & hope you are too!

WHAT ABOUT MELTING?  Occasionally some of our non-wax-based products may melt or deflate in transit due to high temperatures... It is rare, but when it happens, it is due to the fact that we use ONLY pure, non-toxic ingredients & refuse to compromise with toxic emulsifying thickeners & fillers that hold skin care together in heat. Our products which contain more beeswax, cocoa butter, & other naturally thick ingredients do withstand the heat better than those products that don't. We do what we can to package everything in a way that will prevent melting. However, IF melting happens, it DOES NOT affect the quality of the product or its performance... We are not responsible for what happens to products after they leave our shipping station, because the conditions they're exposed to after they leave, are out of our control. If the weather is hot, consider putting your product in the refrigerator or freezer for a few minutes before opening it. Some things (like lip balm) will solidify right back up & be ready to use immediately. Other products (like body butter or skin scrub) may need to be stirred or whipped back up before using.  If it deflates, it will look as if there is less in the container, but there's not. Deflation happens when it melts, because whipping creates tiny air bubbles that give volume & make the product fluffy. You may choose to whip it back up to make it fluffy again, or leave it as is, in thicker "balm" consistency. It's up to you. All products that leave our facility are in pristine condition up until the time the shipping carrier takes them from us. Please remember, we cannot be held responsible for melting in transit, or after arriving at your location. If your product is damaged upon arrival, please contact the postal/shipping carrier for compensation. We do not accept returns for damage or melting after products are shipped out of our facility.

WHAT IS YOUR RETURN POLICY? As long as your product is not being returned due to melting or damage incurred during shipping, you may return your product with prior authorization. Please remember, products are in pristine condition when they leave our facility. If they're damaged, please contact the shipping carrier who delivered your package. If you don't like the scent, taste, or results of your product, please contact us, and we will either exchange it or refund you upon return-approval. Your product purchase will need to be returned to us (return shipping is your responsibility), and then we will send out your replacement product, once we have received your return. If you are not happy with your purchase, we are not happy either. Please let us know, if you are not satisfied, & we will do everything we can to make it right.

PLEASE NOTE:
Our product ingredients may change or vary from time to time - sometimes even before the website listing is updated. It is your responsibility to read the container label for the most updated ingredient & usage information. Please do this before using your product, when it arrives. This will help prevent allergic, sensitivity, or contra-indicative reactions, which we cannot be held responsible for.

While many of our clients have reported improved conditions in the health of their skin, hair, & otherwise, we make NO claims of this being due to using our products. Often times when people switch from toxic/chemical laden products, to pure, earth-based & non-toxic products... health automatically improves. And while we are aware that the ingredients we use, have been deemed as possessing healthful qualities & benefits, we make no such health claims about our products. They are for cosmetic use only, & may result in "appearances" of change or improvement, but we do not in any way claim actual structural change or healing. Please see the disclaimer below:
DISCLAIMER: The Healing Place, LLC uses the cleanest, purest, simplest ingredients we can find from around the world. Our products are free of toxic additives and other harmful ingredients. It is your responsibility to read the product ingredients lists, to follow usage instructions, & to talk to your health care provider with any questions you may have concerning interactions with drugs you may be taking or medical conditions & allergies you may have.

The statements made regarding our products & services have NOT been evaluated by the Food and Drug Administration (FDA). The efficacy of our products & services have NOT been confirmed by FDA-approved research and are NOT intended to diagnose, treat, cure or prevent any disease. All information presented by The Healing Place is NOT meant as a substitute for, or alternative to information from licensed healthcare providers. Your health & well-being are your responsibility. Please consult your healthcare professional before using any of our products or services.

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